Leads a Customer Experience pod responsible for customer value, retention, renewals, adoption, and expansion. Manages Customer Success and Renewals Managers, owns renewal forecasting and GRR, coaches team performance, oversees complex escalations, and serves as executive sponsor for key accounts. Partners with Sales leadership on customer lifecycle management, GTM planning, net revenue retention, QBRs, AI adoption, and cross-functional issue resolution.

Lead the evolution of Culture Amp’s brand through integrated marketing campaigns, brand systems, motion, video, and static design. Develop creative concepts, direct visual execution, systemize scalable motion and video workflows, and collaborate with marketing and creative partners. Present ideas to stakeholders, facilitate workshops, guide agency partnerships, incorporate AI-assisted creative workflows, and mentor designers while improving design capabilities and storytelling across global digital and physical channels.

Lead and scale multi-tiered ABM programs (1:few and 1:many) across paid, owned, and earned channels. Own 6sense-driven account research and orchestration, partner with Sales/RevOps/Regional teams, build measurement frameworks, create bespoke content and messaging, and optimize programs to drive net-new ARR and expansion for global Commercial and Enterprise segments.