Manage a portfolio of enterprise accounts to maximize retention and revenue. Drive client ROI measurement, lead executive reviews, coordinate cross-functional teams, consult on marketing and program health, mitigate risks, identify upsell opportunities, and advocate for clients to ensure value realization and satisfaction.

Manage a named portfolio to drive adoption of Bazaarvoice social commerce and syndication tools, increase client satisfaction, mitigate risk, promote feature adoption, and identify expansion opportunities. Advise clients on social and creator marketing strategies, track client health, use Salesforce/Gainsight/Gong for lifecycle management, and act as a subject matter expert across social channels to optimize content and performance.

Serve as an executive-facing measurement and ROI lead for enterprise accounts: design measurement frameworks, pull and validate datasets, quantify financial and brand ROI, create dashboards and presentations, partner with Sales/Product/Engineering to automate tracking, and shape renewal and growth strategies.