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Manage strategic service accounts to meet contractual SLAs by coordinating preventive maintenance, start-up/commissioning, emergency repairs, and RCARs. Build account plans and KPIs, present quarterly business reviews, support quotations, review project documentation, and drive continuous improvement while serving as the primary operational contact.

Manage NPDI and digital/service transformation projects within a global PMO. Coordinate cross-functional teams to integrate service readiness into product launches, track schedules, risks, and KPIs, support stage-gate governance, maintain PMO tools and reporting (Power BI, Smartsheet, MS Project), and contribute to PMO process improvements and stakeholder communications.

Manage NPDI and digital/service transformation projects within a global PMO. Coordinate cross-functional teams to integrate service readiness into product launches, track schedules/risks, support stage-gate governance, standardize PMO tools, and maintain reporting using tools like Power BI, Smartsheet, and MS Project.