Supports CX Operations through business analysis, process optimization, project management, requirements gathering, performance reporting, dashboard development, and custom analysis. The role translates operational needs into business requirements, validates solutions, analyzes appraiser and broker coverage, develops business justifications, and communicates insights and recommendations to leadership. It manages multiple initiatives, supports system enhancement requests, and partners cross-functionally with finance, sales, product, and operations teams.

Supports FP&A across three entities through budgeting, forecasting, consolidation, management reporting, ROI analysis, pricing and customer health analysis, and cost-saving recommendations. Partners with Technology on project capitalization, Accounting on month-end close, and leadership on financial decision support. Helps improve finance processes through AI and automation while ensuring accurate, consistent financial data and reporting.

Translate product requirements into ML-actionable specifications; scope and plan data acquisition and labeling; run model and training evaluations and make go/no-go recommendations; maintain exemplar output library; coordinate large-scale assessments, track regressions, and serve as primary product liaison to the ML team.