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Develops technical partnerships with consulting firms, systems integrators, and global systems integrators. Builds repeatable Stripe solutions, supports strategic presales, leads technical enablement and solution deep dives, engages executive and technical stakeholders, creates implementation content and demonstrations, and communicates partner feedback and business outcomes internally. The role combines solutions architecture, technical consulting, partner development, enterprise integration guidance, and joint go-to-market execution.

Develops experimental, culturally resonant brand concepts and brings them to life across digital, physical, and multidisciplinary experiences. Responsibilities include creative vision, art direction, prototyping, narrative development, stakeholder collaboration, and directing designers, agencies, and external partners. The role shapes Stripe’s strategic brand vision while delivering exceptionally crafted work across varied mediums and ambiguous briefs.

Owns large-scale commercial and launch-readiness programs that drive revenue across Stripe. Leads cross-functional alignment, custom pricing and deal support, commercialization initiatives, stakeholder communications, executive engagement, change management, and post-launch program operations. Partners with Sales, Deal Strategy, Finance, Legal, Accounting, Product, and service teams to resolve blockers, scale mechanisms, and improve go-to-market effectiveness.

Own Stripe’s Extensibility program across Scripts, Custom Objects, and Workflows. Drive cross-organizational decisions, launch critical paths, roadmap alignment, scope and trade-off decisions, and collaboration among engineering, product, ProServ, and Partnerships teams. Translate complex technical considerations into strategic decisions while resolving conflicts and ensuring successful delivery of a major platform initiative.

Designs product experiences for Stripe’s Risk team, translating complex systems, policies, and operational constraints into clear workflows. Partners with product, engineering, research, operations, and strategy teams to shape direction, prototype solutions, improve cross-journey coherence, and deliver high-quality experiences. The role emphasizes systems thinking, product strategy, visual and interaction design, stakeholder influence, and measurable improvements for businesses navigating onboarding, trust, compliance, and growth.

Leads Stripe’s Key Accounts Customer Success organization, managing senior CSMs and strategic relationships with major customers. Owns account planning, executive engagement, product adoption, payments optimization, retention, expansion, forecasting, and customer lifetime value. Builds scalable account management processes, playbooks, performance goals, and operating rhythms while coordinating cross-functional initiatives and escalations. Hires, coaches, and develops the team and shares strategic learnings across go-to-market and product organizations.

Advise Stripe product, engineering, and partnership teams on legal and regulatory issues involving AI, data privacy, consumer protection, financial data access, and technology product development. Draft and review product terms and documents, monitor global regulatory developments, and provide practical legal guidance throughout the product lifecycle. Build trusted relationships with product teams and contribute strategic input to product roadmaps in a fast-paced, cross-functional environment.

Lead Stripe's Extensibility program across Scripts, Custom Objects, and Workflows. Drive cross-org decisions, own critical launch paths, shape product and engineering roadmaps, negotiate trade-offs, and ensure ProServ and Partnerships requirements are reflected and delivered.

Drive cross-functional marketing technology programs spanning campaign measurement, personalization, account-based marketing, online events, and marketing operations. Own program delivery, requirements, vendor software selection and implementation, process automation, AI adoption, stakeholder communications, documentation, and operational improvements. Partner with product, engineering, marketing, sales, analysts, and global teams to deliver scalable systems, workflows, and measurable outcomes.

Design intuitive payment experiences across Stripe Terminal hardware and software. Responsibilities include understanding user workflows, conducting research, creating and testing high-fidelity prototypes, collaborating with product and engineering teams, improving dashboard experiences, and contributing to design systems. The role also partners with marketing, strategy, and go-to-market teams to define product vision and deliver polished features.