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The role entails developing and managing the Americas channel strategy for Anaconda's enterprise AI platform, driving channel revenue through partnerships, and enhancing partner performance via enablement programs and strategic initiatives.

Own Customer Success operations: optimize and automate customer lifecycle workflows (onboarding, renewals, churn prevention), manage Salesforce and Vitally, build dashboards and forecasts for renewals/churn/expansions, partner with BI, and support programs like NPS and tech stack governance to improve customer outcomes and scaling.

Lead and grow a team of Customer Success and Renewal Managers for the Growth segment, executing a digital-first, pooled CS model to drive retention, expansion, and renewals. Optimize onboarding, adoption, and engagement programs using product usage data and health scores. Collaborate cross-functionally with Sales, Product, and GTM teams, leverage CS tech stack, and build repeatable playbooks to scale customer outcomes and revenue.

The Director of Global Channels & Systems Integrators will build and execute a global partner strategy, managing partner relationships to drive revenue growth and customer outcomes through AI implementation services.

The Principal Product Manager will lead product strategy for Gen AI Developer Tools, conduct research, drive tool development, collaborate on API design, and foster partnerships to enhance Anaconda's integration in AI workflows.