Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Leads enterprise account executives and sales leaders to drive net-new B2B SaaS revenue. Develops territory and market strategies, improves pipeline generation and forecasting, coaches high-performing teams, manages hiring and succession planning, and partners with Marketing, Product, Sales Engineering, Finance, and executives. Guides complex enterprise sales cycles, commercial negotiations, AI-driven solution positioning, and customer transitions while building a scalable, accountable sales organization.

Build and scale backend connectors, ETL pipelines, analytics infrastructure, search systems, and distributed processing for Zendesk’s AI products. Responsibilities include handling integrations, webhooks, incremental synchronization, indexing, aggregation, multi-tenant isolation, and fault-tolerant worker queues. The role also develops insight engines that transform support data into explainable automation recommendations and collaborates with product, ML, design, and customer-facing teams.

Drive SMB revenue growth through new customer acquisition, account expansion, renewals, cross-selling, and upselling. Manage complex SaaS sales cycles, develop AI-informed solutions and ROI cases, maintain Salesforce pipelines and forecasts, and build trusted customer relationships. Collaborate with marketing, customer success, solutions engineering, and product teams while staying informed on AI trends and local market dynamics.

Leads Zendesk’s global Employee Relations transformation from a reactive function into a proactive center of excellence. Builds analytics and reporting capabilities, develops scalable processes, advises on complex employee relations matters, and leads investigations involving misconduct, harassment, discrimination, performance, reductions in workforce, and unfair dismissal. Partners with HR business partners, People teams, and employment counsel to ensure compliance, mitigate risk, improve service delivery, and influence strategic workforce decisions across global locations.

Owns new-business sales to large enterprise customers, managing complex opportunities from prospecting through negotiation and close. Builds executive relationships, develops business cases, positions Zendesk’s service and AI solutions, coordinates cross-functional specialists and partners, maintains forecasts and CRM accuracy, and ensures effective post-sale handoff. Requires consultative selling, enterprise SaaS experience, commercial judgment, AI literacy, and success delivering measurable growth outcomes.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

Lead technical onboarding and enablement for contact center partners, architecting scalable Zendesk, Amazon Connect, and AWS solutions. Provide co-selling support, technical strategy, solution design, demonstrations, proof-of-concepts, training, documentation, governance, and mentorship. Collaborate with partners, sales, engineering, and vendors to drive successful implementations, security compliance, innovation, and adoption of AI, automation, and omnichannel contact center technologies.

Develops and executes multichannel demand-generation campaigns across North America to acquire target contacts, drive engagement, and convert new business. Manages campaign budgets, timelines, content, targeting, and cross-functional activation. Analyzes performance data and KPIs, prepares stakeholder reports, and recommends optimization strategies. Partners with sales development teams on lead follow-up, prospecting programs, direct mail, and engagement tactics.

Leads and develops a team of SMB Account Executives, driving new business, expansion, renewals, quota attainment, forecasting, and pipeline execution. Coaches representatives through complex sales cycles, supports AI-driven customer solutions, identifies upsell opportunities, and partners with technical and cross-functional teams. The role also builds performance dashboards, applies predictive analytics and automation, improves sales processes, and reports regional and team performance to leadership.

Lead technical discovery, AI readiness assessments, solution architecture, demos, pilots, and proofs of value for Zendesk’s AI-powered CX and employee service platform. Translate AI and automation capabilities into business outcomes, integrate APIs and cloud technologies, guide customers through sales cycles, demonstrate ROI, and collaborate with Sales, Product, Engineering, and Customer Success to drive adoption and innovation.