Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

Leads enterprise customer technical adoption of Zendesk’s AI Resolution Platform. Develops architecture and adoption plans, diagnoses configuration and integration barriers, guides AI-enabled change, scopes pilots, demonstrates solutions, and coordinates cross-functional specialists. The role focuses on measurable business outcomes, stakeholder alignment, platform adoption, and expansion readiness through technical discovery, enablement, and repeatable playbooks.

Lead technical discovery and presales engagements for Zendesk’s AI-powered CX and employee service platform. Design scalable solutions, demos, pilots, and proofs of value; integrate APIs, middleware, telephony, and cloud platforms; and translate AI capabilities into measurable business outcomes. Collaborate with Sales, Product, Engineering, and Customer Success to drive technical strategy, customer adoption, ROI measurement, and product innovation.

Leads Zendesk’s global AI Services Consulting organization, establishing strategy, operating models, service portfolios, governance, delivery standards, capacity planning, and commercial performance mechanisms. Builds leadership capability and scalable consulting operations while partnering with Sales, Customer Success, Product, Engineering, Finance, and executive customers. Drives measurable AI adoption, customer value, retention, expansion, delivery quality, and margin through repeatable enterprise services and cross-functional alignment.

Leads marketing strategy translation into priorities, operating plans, measurable outcomes, and execution rhythms. Drives planning, forecasting, pipeline pacing, budgeting, resource discussions, executive reviews, and cross-functional coordination. Builds operating frameworks and analyzes performance to identify trade-offs and improve growth. Partners with Marketing Operations, Analytics, Finance, Sales Operations, Product, and regional teams while facilitating decisions, accountability, and process improvements.

Leads Zendesk’s Marketing Operations function, including funnel and campaign operations, journey orchestration, marketing technology, process optimization, and team development. Owns the operating model, technology roadmap, governance, data quality, automation, performance visibility, vendor relationships, and cross-functional alignment. The role connects marketing strategy with scalable execution, improves pipeline and customer growth, and communicates operational recommendations and investment trade-offs to senior leadership.