Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Partners with enterprise customers and C-suite stakeholders to drive AI customer-service transformations. Responsibilities include requirements gathering, process mapping, solution design, configuration guidance, adoption monitoring, optimization, success planning, QBRs, strategic planning, and identifying expansion opportunities. The role collaborates with engineers, advocates for customer needs internally, and drives measurable automation and business outcomes.

Lead technical discovery, value presentations, solution reviews, and tailored proof-of-concepts throughout the sales cycle. Serve as the technical resource for RFPs and customer security questions, collaborate with Product and Engineering to communicate customer feedback, and help customers achieve lasting value from Fin’s AI-powered customer support solutions. Contribute to Solutions Engineering processes and playbooks while building trusted customer relationships.

Work hands-on with strategic customers to design, prototype, and deliver production SaaS solutions using Fin. Embed with customer teams, integrate systems via REST APIs, influence product roadmap, collaborate with Sales/Success/Product, and codify best practices to scale deployments.

The role involves leading Account Executives to drive new business revenue in North America by executing sales strategies, managing performance, collaborating cross-functionally, maintaining customer focus, and analyzing sales metrics for improvement.

Lead and deliver high-priority, cross-functional programs by partnering with execs to define scope, drive decisions, mitigate risks, build program frameworks, hold stakeholders accountable, mentor teammates, and improve program management practices across the company.

The Solutions Engineer leads technical discovery, pre-sales presentations, solution reviews, and tailored proofs of concept. The role serves as a technical advisor throughout the sales cycle, manages RFPs and customer security questions, collaborates with Product and Engineering, communicates customer feedback, and helps improve Solutions Engineering processes. Occasional travel and hybrid office attendance are required.

Lead technical discovery, solution reviews, value presentations, and tailored proof-of-concepts throughout the sales cycle. Serve as the technical resource for RFPs and customer security questions, translate business challenges into AI solutions, and collaborate with Product, R&D, and Engineering to influence product direction. Build customer trust, support lasting customer success, and improve Solutions Engineering processes and playbooks. Portuguese and Spanish fluency and occasional travel are required.

Lead complex AI customer-service deployments from discovery through delivery. Manage project scope, schedules, budgets, risks, reporting, integrations, data migrations, security readiness, and hands-on Fin platform configuration. Partner with engineers and cross-functional teams to resolve technical challenges, accelerate customer value, measure adoption and impact, and improve deployment methodologies, templates, and best practices.

Enterprise Business Development Representative responsible for generating pipeline within named enterprise accounts through account-based, multi-channel outreach. Engage senior and executive buyers, map buying groups, partner with Account Executives on territory and account strategy, maintain CRM hygiene, and work cross-functionally to improve processes. Mentor newer BDRs and maintain deep knowledge of product, use cases, and market positioning.

Lead creative copy development for campaigns, craft concise copy for various formats, mentor writers, and collaborate on messaging strategy.