Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Own end-to-end payment operations, including ACH processing, exception handling, refunds, re-debits, and reconciliation. Investigate transaction issues, coordinate outage resolution, work with engineering and product on system improvements, analyze customer feedback, and manage escalations with domestic and international bank and payment partners. The role also contributes to product requirements, launches, compliance considerations, and AI-enabled process improvements.

Leads Gusto’s Payment Operations team and owns payment processing across ACH, wires, RTP, and international contractor payments. Manages bank and payment partner operations, escalations, SLAs, compliance activities, audits, incident response, and process improvements. Partners with Engineering, Product, Accounting, Risk, Legal, and Customer Experience while hiring, coaching, and developing analysts. The role also drives AI adoption and ensures operational controls, documentation, and payment reliability remain strong.

Lead Gusto’s end-to-end new customer product experience, spanning web discovery, onboarding, activation, and shared onboarding platforms. Set growth and AI strategy, improve acquisition and conversion, and drive successful customer setup. Manage senior product managers and collaborate with Engineering, Design, Data, Marketing, Sales, and Finance. Own funnel and revenue outcomes while coaching the team and advancing experimentation, customer understanding, and execution.

Support health-insurance sales by building reports, forecasts, automations, and AI prototypes to improve pipeline health, rep productivity, and territory/quota planning. Partner cross-functionally to maintain data integrity, troubleshoot CRM issues, administer account and territory assignments, and drive process improvements and adoption.

Build and support AI-powered workflows and automation for Gusto’s go-to-market teams. The role contributes to GTM AI strategy, evaluates models and vendors, integrates Salesforce and other GTM systems with data warehouses, and develops evaluation frameworks measuring reliability, latency, cost, and business impact. It also coordinates cross-functional implementation, training, adoption, and reusable guardrails across Sales, Marketing, and Partner teams.

Lead development of new payroll tax products, handling strategy, execution, and collaboration across teams to deliver business outcomes and customer value.

Support Expansion Sales by building reports, forecasts, automations, and AI-powered tools to improve pacing, pipeline, quotas, and rep productivity. Own forecasting cadence, data accuracy, territory and account administration, and ad-hoc operational support. Partner cross-functionally to design processes, embed AI workflows, and drive adoption while troubleshooting CRM and pipeline issues.

Lead the vision and strategy for Gusto’s conversational AI assistant. Expand its capabilities across payroll, benefits, HR, and compliance; define ecosystem integrations and product surfaces; partner with engineering, data, design, and research teams on API, MCP, model behavior, evaluations, quality, and customer trust. The role requires hands-on product leadership, rapid experimentation, and ownership of platform- and experience-level decisions.

Own and improve Gusto’s signup-to-activation experience across web, SMS, WhatsApp, and AI assistants. Build full-stack, customer-facing products from data models through UI; prototype AI-powered onboarding; partner with Product, Design, and Data; measure and iterate on outcomes; create modular foundations; and provide technical leadership, mentorship, and high-quality engineering standards.

Own and grow strategic consumer fintech partnerships, serving as the primary relationship owner and executive contact. Develop partnership strategies, identify expansion opportunities, lead partner reviews, analyze performance data, support renewals and renegotiations, and resolve escalations. Coordinate Product, Engineering, Finance, Legal, Compliance, Operations, and Corporate Development teams to execute partnership initiatives and improve product capabilities, economics, scalability, and customer outcomes.