Provide tier-3 concierge-level customer support, troubleshoot escalations, guide T1/T2 agents, manage support projects/programs, partner with Product and Engineering, and use AI tools to improve member experience.

Lead and grow HoneyBook's 100,000+ member community by driving digital engagement, in-person activations, and evangelist programs. Set success metrics, moderate conversations, build LLM discoverability, partner with technical teams on data infrastructure, mentor peers, and connect community activity to product adoption and top-of-funnel growth.