Own the end-to-end People Operations experience, including HR systems, benefits, payroll compliance, leave, unemployment, immigration, perks, and employee lifecycle programs. Improve processes, audit data, document SOPs, and build AI-enabled automations and insights. Partner with Finance, Accounting, IT, and Legal while ensuring multi-state employment compliance and supporting compensation, engagement, feedback, and recognition initiatives.

Provides Tier 3 customer support by troubleshooting complex issues, handling escalations, coaching Tier 1 and Tier 2 teams, and supporting members through chat, email, and phone. Acts as a product expert, owns support functions, manages projects and programs, and partners with Product, Engineering, and Customer Success to improve member experience and support operations.