Own post-sale relationships for enterprise customers, leading onboarding, adoption, success planning, engagement, retention, renewals, and account expansion. Manage churn risks, meet renewal and expansion quotas, and act as the customer advocate across Product, Compliance, and Support teams. The role requires strong product knowledge, communication, technical aptitude, and proactive account management.

Lead cross-platform product design for enterprise users and admins: translate complex systems into intuitive experiences, own and scale a unified design system, run user research, produce end-to-end deliverables (wireframes, prototypes, specs), and collaborate closely with Product and Engineering.