Own strategic ISP customer accounts across onboarding, adoption, value realization, retention, renewals, and expansion. Serve as an executive trusted advisor, lead business reviews, mitigate churn, and partner with Sales, Product, Marketing, and Engineering. Help scale Plume’s Customer Success function through improved playbooks, tooling, engagement models, customer advocacy, and standardized methodologies.

Lead design and delivery of large-scale, cloud-native services powering millions of devices. Architect solutions for scalability and integration, own full service lifecycle in Kubernetes, mentor engineers, participate in on-call support, and drive engineering best practices across cross-functional teams.