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Lead vision, strategy, and execution for Ascend’s core money movement products, including payments, invoicing, receivables, financing, payouts, integrations, and funds flow. Partner with customers, engineering, design, GTM, and operations to define technical requirements, build AI-powered automation, reduce manual financial workflows, and deliver measurable improvements in adoption, efficiency, revenue, and operational performance.

Build and own customer implementations through production code, API integrations, webhooks, data workflows, account configuration, and technical testing. Partner with customers, Sales, Customer Success, and Engineering to resolve technical blockers, support launches, drive adoption, and turn recurring implementation needs into reusable integrations and product features.

Owns product measurement and decision thresholds across Ascend’s financial operations platform. Responsibilities include defining accuracy, success, and exception metrics; auditing production scores; partnering with Product and Engineering on instrumentation; deploying models for confidence scoring, reconciliation, collections, and recovery; monitoring calibration, drift, and realized outcomes; designing experiments; and using product data to inform the roadmap.

Own the post-implementation lifecycle for high-value enterprise customers: drive adoption, retention, and expansion; run business reviews and renewals; coordinate feature rollouts and support; surface customer insights to Product; and develop scalable Customer Success processes.

Join Ascend as an on-site Software Engineer to expand the core product using Ruby and modern frontend stack. Work directly with customers and cross-functional teams to build user-facing features, payment and checkout systems, own prompt logic and data extraction, monitor and improve product quality, support onboarding, and help shape architecture while mentoring peers.

As a Senior Software Engineer at Ascend, you'll work on expanding the core product using Ruby on Rails, collaborate with customers, and develop solutions for the insurance industry.