Lead the strategy and execution for Whatnot's video platform, overseeing video infrastructure, user experience, and developer tools to enhance livestream shopping.

Lead the Ads & Promos product strategy and execution, driving product development and improving seller experience and ROI on the Whatnot platform.

The role involves scaling Customer Experience and Operations by leading a team of engineers to design and integrate systems that enhance seller support and reduce operational costs. Success is measured by increased adoption of seller-provided support, reduced refund rates, and high customer satisfaction.