Lead a major Findem product by setting long-term strategy, defining market and customer insights, establishing KPIs, prioritizing investments, and driving high-impact execution. Partner closely with engineering to deliver product milestones, apply quantitative and qualitative data to product decisions, and collaborate cross-functionally with marketing, support, general managers, and other stakeholders. The role requires experience building AI-enabled B2B SaaS products, including 0-to-1 and 1-to-10 development and workflow automation.

Own strategic enterprise customer accounts, creating success plans, driving platform adoption and measurable value, managing risks, supporting renewals and expansion, and coordinating with Product, Support, Implementation, Marketing, and Sales. Lead executive business reviews, enablement sessions, recovery plans, customer advocacy, and account health reporting while influencing cross-functional teams without direct authority.