Manages existing customer relationships, onboarding, training, product demonstrations, account reviews, renewals, retention, and expansion. Identifies customer needs, resolves concerns, monitors account health and adoption, and recommends relevant products or upgrades. The role also supports upselling, cross-selling, pricing discussions, CRM maintenance, and customer communications including newsletters and product updates.

Conduct prospect research, identify HOA and community association decision-makers, build prospect lists, and perform daily outbound calls and multichannel outreach. Qualify opportunities, schedule product demonstrations, maintain accurate CRM records, manage follow-ups, explain ManageCasa and Minii AI at a high level, and meet outreach and qualified-lead targets. The role includes training in SaaS sales and offers advancement into account management or executive sales positions.

Manage growth marketing and lead-generation campaigns for property management software. Develop go-to-market strategies, email sequences, conversion-focused copy, industry content, website and social initiatives, and customer review programs. Monitor campaign performance, research competitors and customer needs, and collaborate with sales, SEO, social media, and design teams to improve messaging and revenue results.