Serve as the first contact for families via phone and email, triage issues, manage straightforward mentor rematches end-to-end, resolve and explain billing disputes, maintain HubSpot records, and route complex cases to appropriate teams while using AI tools and templates to work efficiently.

The Family Success Specialist will enhance customer satisfaction and loyalty, manage student journeys, and optimize communication and operational processes.

Lead community growth initiatives to engage families, manage partnerships, execute events, and implement data-driven referral campaigns.