Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Leads the Trial Experience team, overseeing managers and customer-facing staff responsible for resolving issues, improving satisfaction, and converting trials to paid customers. Owns staffing, KPI performance, coaching, process improvement, resource planning, escalation management, and cross-functional projects. Develops scalable workflows and automation, including AI-driven solutions, while analyzing data to improve team productivity, customer outcomes, and trial conversion.

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Conduct proactive outreach to at-risk customers, diagnose retention risks, handle objections, and provide consultative solutions. Support churn reduction, revenue retention, plan optimization, upgrades, and reactivation. Maintain accurate CRM documentation, track outcomes, identify recurring issues, and share improvement opportunities with leadership while meeting outreach and performance targets.

Leads UX research strategy and a small senior research team for a global SaaS platform. Aligns product, design, engineering, data, marketing, and executives around customer evidence; conducts foundational and mixed-methods research; builds Voice of the Customer programs; scales research practices through training and standards; coaches researchers; and translates insights into roadmap and business outcomes.

Manage and grow a portfolio of approximately 500 Spanish-speaking affiliates. Build partner relationships, provide coaching on digital marketing and promotions, reactivate dormant affiliates, run engagement campaigns, and drive trials, revenue, and affiliate milestones. Use performance data, CRM reporting, automation, and AI tools to prioritize outreach and measure results. Represent HighLevel at industry events and provide market insights to improve Spanish-language partner resources.

Own the end-to-end affiliate commission and contractual payment lifecycle, including calculations, payout accuracy, disputes, clawbacks, refunds, chargebacks, and compliance decisions. Serve as the primary affiliate contact for payment issues, partner with Revenue Operations and Affiliate Managers, and create scalable SOPs, exception policies, and calculation methodologies. Analyze commission data, resolve root causes before payout deadlines, maintain documentation, and collaborate with Finance, Legal, and compliance teams.

Leads a team of Affiliate Managers responsible for high-value partner relationships and revenue performance. Owns forecasts, affiliate growth, escalations, endorsement agreements, compliance, payouts, and program playbooks. Coaches managers, improves partner quality and retention, collaborates across marketing, legal, finance, product, and operations, and provides leadership recommendations on investments, incentives, tooling, and expansion. The role also represents the company at affiliate events and requires occasional travel.

Leads HighLevel’s affiliate programs team, owning activation, engagement, events, campaigns, asset libraries, recognition initiatives, compliance, KPIs, budgets, and cross-functional execution. Manages a multidisciplinary team and affiliate base of more than 10,000 partners. The role requires scalable partner-program expertise, people leadership, event management, affiliate compliance knowledge, analytical reporting, operational rigor, and willingness to travel regularly for events and relationship meetings.

Lead product design strategy and execution for complex HighLevel platform experiences. Partner with product, engineering, research, and data teams to define vision, design workflows, improve usability and accessibility, and establish scalable design standards. Use customer insights and metrics to guide decisions, lead quality reviews, mentor designers, facilitate critique, and influence product direction across a distributed remote organization.

Leads the Data Platform and Infrastructure team, owning strategy, architecture, execution, and organizational development. Responsibilities include managing and mentoring engineers, guiding data ingestion and platform design, establishing APIs, SLAs, governance, security, monitoring, disaster recovery, and cost optimization. The role partners with Product, Data, Finance, Security, and Analytics teams to enable reporting, experimentation, machine learning, and data products while scaling reliable infrastructure and developing future technical leaders.