Leads and redesigns an AI-native B2B SaaS customer organization covering onboarding, implementation, adoption, customer health, support, advocacy, and value realization. Builds scalable engagement models, improves customer outcomes and productivity through automation, manages strategic and at-risk accounts, coaches customer-facing teams, and partners with Product, Engineering, Revenue, and Marketing to reduce friction, support retention, and identify expansion opportunities.

Own and scale Base’s commercial revenue engine across new business, renewals, upsell, cross-sell, and expansion. Lead Sales and Account Management, personally close strategic enterprise opportunities, improve forecasting and sales productivity, establish repeatable AI-first commercial workflows, and partner with Customer Success, Marketing, Product, and Engineering. The role requires hands-on leadership in an early-stage startup, including coaching, hiring, compensation, pricing, negotiation, contracting, and operational redesign.

Hands-on B2B technology marketing role with ownership across demand generation, campaigns, content, product marketing, events, webinars, lifecycle programs, website management, SEO, paid distribution, reporting, and go-to-market execution. The marketer will coordinate cross-functional launches, optimize campaign performance, create marketing and sales enablement assets, manage marketing platforms, and use AI tools to accelerate research, creation, analysis, and execution in a fast-paced startup environment.