Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

The role involves building user-facing features for AI software, focusing on system design, product and design sense, and utilizing a core technology stack, including TypeScript and React.

Lead the support team handling tier 1-3 tickets, collaborate with engineers on escalations, build and maintain AI automations and knowledge bases, and synthesize customer feedback for the company.

Lead and run the customer support team; resolve tier 1-2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize voice-of-customer. Handle billing via Stripe and support high ticket volumes (~150/day).

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

The Content and Social Lead will manage organic growth through various channels, oversee content production, and optimize performance analytics.

The Creator Partnerships Lead will manage partnerships, oversee sponsored creator programs, source and negotiate deals, track performance, and ensure compliance and creative direction for campaigns.

Lead paid growth strategies across multiple platforms including Google and Meta, focusing on data-driven experimentation, creative campaigns, and automation of reporting.

Lead partner acquisition and performance for Hercules' distribution engine. Responsibilities include building partnerships, designing programs, enabling partners, and conducting performance analysis through metrics-driven approaches.

The Customer Operations Lead oversees daily customer operations, ensuring high-quality outcomes through effective billing, non-technical support, and escalation management. They drive renewals and upsells while maintaining SLAs and operational excellence.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.