Build and own end-to-end full-stack features and services for an LLM observability platform. Implement backend and frontend components, manage deployment and operations, collaborate on architecture, and engage developer community to improve the product and developer experience.

Serve as primary customer contact, resolve support issues, analyze metrics to reduce churn, proactively engage high-usage customers for retention, manage outreach (including LinkedIn and YC batches), support community events, and implement process improvements to drive growth and customer success.