As the Customer Success Operations Specialist, you'll optimize post-sales lifecycles, enhance tech tools, analyze data, and develop automated processes for better customer outcomes.

The Customer Outcome Manager, SMB will ensure customer retention for SMB accounts post-implementation, focusing on satisfaction, user adoption, and program design.

Serve as the strategic post-implementation advisor for enterprise accounts, driving adoption, retention, and expansion. Lead QBRs, monitor account health and usage, identify upsell opportunities, coordinate with Product/Engineering, maintain records in Planhat, and travel to customer sites (~25%).