Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Own end-to-end Improve Prevention programs that use AI-generated signals and operational findings to reduce recurring customer support issues. Lead cross-functional projects, establish standards and governance, define measurement frameworks, operationalize AI-enabled workflows, improve knowledge and escalation systems, drive stakeholder accountability, and communicate program performance and outcomes to senior leaders.

Build and grow strategic enterprise partnerships, delivering measurable business value and platform reliability. Use SQL, Excel, and analytical problem-solving to identify operational issues, develop execution plans, and improve partner outcomes. Advocate for product enhancements, resolve cross-functional bottlenecks, and collaborate with operations, product, and legal teams. Adapt strategies amid ambiguity and shifting market conditions while driving operational excellence across a high-value customer portfolio.

Design and build Uber’s capacity planning systems, including forecasting models, data pipelines, and services managing infrastructure capacity and spend plans. Reconcile data across Finance and engineering systems, lead multi-team initiatives, ensure production reliability, improve monitoring and data quality, and mentor engineers. Collaborate with Product, Data Science, Finance, and infrastructure teams to translate budgets and growth scenarios into reliable technical roadmaps.

Manages high-priority customer and executive escalations from intake through resolution across global regions. Coordinates cross-functional teams, communicates with internal and external stakeholders, reviews executive-ready documentation, identifies operational gaps, and supports process improvements. Participates in a 24/7 on-call rotation and manages support agents through coaching, performance expectations, and professional development.

Own a strategic growth area for Uber for Business by defining strategy, developing go-to-market plans, partnering on product and operational infrastructure, and leading cross-functional launches. Build reporting and analyze SQL-based metrics to inform business decisions, communicate insights to leadership, and drive execution across Product, Sales, Marketing, and Operations.

Leads Uber’s claims quality and compliance strategy, including FNOL quality assurance, SOX controls, audit readiness, and oversight of external claims partners. Builds and coaches a quality and compliance team, establishes governance and performance measures, manages audits, strengthens carrier and administrator accountability, and drives cross-functional process, tooling, and training improvements. Advises senior stakeholders on claims practices, regulatory developments, risks, and operating capacity.

Build and maintain Uber’s web platform foundation, including monorepo build systems, CI/CD, developer tooling, testing, and release infrastructure. Improve build speed, reliability, scalability, security, and reproducibility across thousands of engineers. Lead fleet-wide framework changes, shape technical direction through design documents, contribute to open source, mentor engineers, and deliver company-wide technical initiatives.

Owns integrations between upstream financial systems and downstream consumers. Designs technical solutions for Oracle EBS, HFM, and FCCS changes; develops and maintains data pipelines; coordinates testing, cutovers, monitoring, alerting, and data quality controls; and advises finance and accounting stakeholders on downstream impacts. The role bridges financial systems expertise with application development and data engineering to ensure accurate, stable financial reporting.

Own digital advertising campaign strategy, setup, trafficking, pacing, optimization, QA, and troubleshooting. Partner with Sales and Account Managers to translate advertiser performance into recommendations, upsell opportunities, and account growth. Coordinate offshore Ad Operations teams, resolve technical issues with Engineering and Product, develop SOPs and training materials, and support testing and launches of new advertising products and tools.

Coach tenured Account Executives and Account Managers through individualized coaching, training, role plays, and feedback. Use performance data, manager input, call reviews, and sales technology insights to identify skill gaps and improve prospecting, discovery, pipeline management, negotiation, retention, and account growth. Partner with commercial leaders and frontline managers to deliver targeted enablement programs, measure progress, reinforce effective tool usage, and surface broader process or product opportunities.