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This role involves being the primary technical contact for key Fastly customers, managing relationships, resolving escalations, and mentoring team members. The engineer will utilize technical expertise in cloud architecture, networking, and scripting to improve client operations, support product implementation, and advocate for the customer's needs.

Build, deploy, and maintain large-scale data stores and backend services; create monitoring, dashboards, and automation tools (primarily in Go); manage configuration and backups with Terraform and Kubernetes; provide technical leadership, documentation, mentorship, and participate in on-call rotation to ensure reliability and scale.

Lead architecture and technical direction for Platform Engineering initiatives, drive cross‑org programs (CI/CD, observability, runtime, security), define platform standards and paved roads, mentor senior engineers, and represent Platform Engineering to stakeholders to improve developer experience and operational excellence.

Manage sales operations, drive process improvements, handle system requests, and support various departments while optimizing operational efficiency.

Lead the Security Detection Engineering team, develop detection programs, improve incident response, and mentor security engineers to enhance threat detection capabilities.

The Director of Partnerships - MSP will lead strategy and execution for Managed Services partnerships, focusing on growth, service development, and complex negotiations with global partners. They will drive recurring revenue growth and align business goals with partners, requiring extensive experience in partner management and the MSP ecosystem.