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Leads and scales the Forward Deployed Engineering organization from a small team to 10+ engineers. Owns technical delivery for strategic healthcare customers, including AI agent deployments, custom EHR integrations, and workflow implementations. Establishes repeatable deployment practices, tooling, and processes; partners with product and engineering teams to convert field insights into platform improvements; and remains hands-on with technical discovery, production debugging, and solution design.

Build and scale full-stack healthcare products with a backend emphasis, including user interfaces, APIs, data models, background jobs, and third-party integrations. Collaborate with Product, Design, Operations, customers, founders, and healthcare professionals to solve complex patient workflows. Own systems from MVP through maturity, make practical technical tradeoffs, ship reliable software quickly, and ensure compliance with HIPAA and security standards.

Lead Assort Health’s infrastructure and platform engineering team. Own GCP infrastructure, Kubernetes, observability, CI/CD, developer tooling, data infrastructure, reliability, and cross-cutting systems. Hire and coach engineers, set technical direction, lead architecture reviews, support incident response, and partner with product teams to improve developer velocity, reliability, performance, cost, and operational excellence.

Build and own post-sales enablement systems for Implementation, Customer Success, and Support teams. Responsibilities include onboarding and certification, implementation and customer-management playbooks, health-system readiness, recurring training, knowledge architecture, coaching, cross-functional feedback loops, and measurement tied to productivity, customer satisfaction, churn, and retention. The role requires scaling enablement at a fast-growing SaaS company while using LLMs and automation to create assets and reporting.

Own the operating rhythm of the AI Professional Services organization, including dashboards, account health metrics, weekly business reviews, automation, tooling, enablement, recruiting operations, and cross-functional coordination. The role supports executive decision-making, improves implementation efficiency, maintains agent quality, tracks portfolio risks, and ensures teams have reliable processes, reporting, and information flow across strategic, enterprise, and mid-market accounts.

Own and scale company-wide IT infrastructure, including identity and access management, Okta, endpoint lifecycle management, onboarding and offboarding, SaaS administration, automation, office networking, and device security. Provide real-time troubleshooting across macOS and Windows while partnering with Security on compliance and scalable IT processes in a fast-growing, onsite environment.

Own end-to-end product design for AI-native healthcare experiences across operators, clinics, and patients. Drive design system maintenance, ship high-quality UI/UX tied to commercial metrics, partner with Product and Engineering, prototype and vibe-code, and scale interactions that improve ARR, retention, and expansion.

As an Engineering Manager, you'll balance hands-on coding, team leadership, and collaboration with Ops to improve AssortOS product delivery and patient experience.

As a Senior Customer Marketing Manager, you'll develop customer marketing strategies, build a reference program, manage a customer advisory board, and ensure customer stories are integrated in marketing efforts, using AI for efficiency.

The Account Executive will manage the full sales cycle, develop sales strategies, deliver product demos, and contribute to sales culture and efficiency.