Leads public-sector SaaS and enterprise system implementations from planning and procurement through integration, testing, data conversion, cutover, go-live, and post-implementation review. Manages scope, schedules, budgets, risks, issues, vendors, deliverables, invoices, stakeholder communications, testing, training, and change management. Coordinates county departments, technical teams, executive sponsors, and software vendors while ensuring requirements, quality, and project governance standards are met.

Tests Salesforce, SaaS, and enterprise system implementations for functionality, integrations, data migration, accessibility, security, performance, and user acceptance. Develops test plans, cases, scripts, data, and strategies; executes manual and automated testing; validates Salesforce configurations and Apex code; tests REST APIs and data integrity; documents and tracks defects; verifies fixes; and coordinates testing with government stakeholders, vendors, developers, analysts, and project managers.

Manages the statewide school-based services EHR and Medicaid billing implementation, including schedules, vendor deliverables, risks, issues, budgets, change control, governance, stakeholder communications, documentation, and project closeout. The role coordinates Agile and hybrid delivery activities, facilitates meetings and release planning, maintains project records, and ensures compliance with state and federal oversight requirements.