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Designs and governs enterprise ServiceNow Strategic Portfolio Management architecture across demand, project, portfolio, resource, financial, agile, and strategic planning modules. Defines roadmaps, integrations, data models, security, and platform standards while promoting out-of-the-box adoption. Leads stakeholder workshops, architecture reviews, implementation governance, pre-sales activities, and developer mentorship. Connects business strategy, investment funding, portfolio execution, and AI-driven insights through scalable ServiceNow solutions.

Perform manual QA testing for Salesforce Sales Cloud and Service Cloud implementations. Participate in Agile Scrum ceremonies, estimate effort, monitor tasks, meet milestones, validate functional and non-functional requirements, and collaborate with delivery teams. The role requires independent problem-solving and organizational skills, with web services and test automation framework experience considered advantageous.

Develop and maintain SAP HANA reports and information models on HANA Cloud. Provide post-implementation support, troubleshoot report issues, deliver enhancements and upgrades, and collaborate with finance stakeholders across SAP modules including FI, CO, HR, MM, and BI. Build HANA views, table functions, calculation views, and related models while applying SQL performance analysis, debugging, and source control practices.

Designs, configures, implements, tests, and supports OpenText VIM solutions within SAP environments. Responsibilities include analyzing invoice-management requirements, developing functional specifications, integrating with technical teams, documenting designs and test cases, troubleshooting, ensuring compliance, and leading stakeholder workshops and end-user training. The role focuses on SAP Accounts Payable and Vendor Invoice Management solutions for Deloitte member firms.

Lead end-to-end delivery of large-scale ServiceNow ITSM projects and transformation initiatives. Manage plans, budgets, schedules, resources, risks, dependencies, governance, vendors, and multiple workstreams. Coordinate cross-functional teams, oversee ServiceNow governance and roadmap planning, manage stakeholder communications, and present executive-level status reports, dashboards, KPIs, and project health updates. Drive issue resolution, change control, continuous improvement, and delivery within scope, budget, schedule, quality, and governance standards.

Develop and maintain end-to-end SAP Fiori/UI5 solutions, including frontend applications, ABAP backend functionality, OData services, and SAP integrations. Translate business requirements into technical designs, perform testing, troubleshoot issues, document solutions, and collaborate with cross-functional teams using Agile practices. Preferred experience includes SAP BTP, RAP, and CAP.

Develop, configure, customize, and support ServiceNow solutions, with a focus on GRC/IRM implementations. Build workflows, scripts, business rules, access controls, and integrations using REST/SOAP APIs, IntegrationHub, and MID Server. Lead version upgrades, impact analysis, testing, troubleshooting, documentation, and production support while collaborating with architects, functional teams, and stakeholders.