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 As a CSM at Moveworks you will be leading initiatives to drive widespread adoption and impact with the Moveworks product. You will play an advisory role to customers as they deploy and optimize our product, build long-term strategic relationships with both customers and partners, and ensure optimal customer experience and outcomes. Each of our team members push boundaries, own customer scenarios, and deliver high-quality results. If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you! 

As a senior data engineer at Moveworks, you will be in one of the most visible cross-functional roles at Moveworks. As Moveworks’ data multiplies during a critical time of hypergrowth, your goal is to design and integrate systems that power processing of unstructured datasets to ultimately fine tune our product and achieve fully autonomous resolution of enterprise IT. You will be responsible to build out the data engineering platform on top of our data infrastructure that lets our internal product and engineering teams as well as customer teams derive value from this data. Given the nature of our data, this is a non-trivial but highly valuable endeavor.

As a Platform Engineer, you will develop user facing product features that leverage our advanced Machine Learning platform. In addition, you will design scalable frameworks to support rapid feature development and deployment. You will be working cross-functionally with other teams regularly to design and deploy features and tools that our customers use every day. Your role is absolutely critical here at Moveworks, and you will see the immediate impact of your work on both customers and other engineers.

This role at Moveworks is unlike most other fullstack roles and encompasses a variety of projects across the entire company. As Conversational UI is more limited than Web UI, and chat adoption level varies for each customer, you will be building out our Web UI, which is an important augmentation for end user experience. Additionally, you will be taking on our Admin UI, which is a critical feature as we scale fast to significantly more customer deployments. Last, (but not finally) you will be building out a data and annotation tooling UI, which key in ML training and feedback loops for our engineers. We also have many other critical projects for internal tooling for most teams at Moveworks, resolving some of our largest bottlenecks for almost every team. You will be deeply involved in design and shipping code daily, and will see the immediate impact of your work here.

We are looking for a senior search infrastructure engineer to own model serving and deployment infrastructure for all machine learning at Moveworks, as well as work on search indexing infrastructure. At Moveworks, search as a skill helps to effectively find, interpret and present relevant information to our enterprise users as they are looking for answers to their IT issues. Our vision is to build a hybrid enterprise search ecosystem with question answering capability to directly deliver IT answers to end users, rather than a flat list of links to long knowledge articles. Such a system is comparable to Google's featured snippet sitting on top of all web search results. We have a strong emphasis on NLP and a high degree of complexity, so computation is an ongoing challenge for us as we scale.